Refunds

Refund Policy

Last updated: October 2026

This text is a translation provided for information purposes. In the event of any discrepancy between the Turkish text and this translation, the Turkish text shall prevail.

This policy sets out the conditions for refunds of payments made on the Ommini platform operated by YÜ-SER EM.İN.TA.TU.SE.T.M.S.G.H.T.M.M.B.P.Ü.İ.İ.SAN.LTD.ŞTİ.

Right of Withdrawal

Ommini services are performed instantly in electronic form. Under Article 15 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for these services, whose performance begins immediately with your explicit consent before payment. The refund option below is offered voluntarily by Ommini, without any legal obligation.

Refund Conditions for Web Payments

A full refund is made if requested within 7 days of the purchase date.
After 7 days, refunds are considered only in special cases such as technical problems or service interruptions.
Used credits or tokens are not refunded.

In-App Purchases in the Mobile App

For purchases made through the App Store or Google Play, payment is collected by Apple or Google, and refund requests are subject to the store's own refund processes. You must submit your refund request through the App Store or Google Play; Ommini cannot refund these payments directly.

Refund Process

To request a refund, you can follow these steps:

Send an email to destek@ommini.com
State your account email and the reason for the refund
Requests are reviewed within 3-5 business days
Approved refunds are reflected in your account within 5-10 business days
The refund is made to the card used for the payment

Cases Where No Refund Is Made

Accounts suspended due to violation of the Terms of Use
Standard requests made after the 7-day period
Partially used subscription periods (except in special cases)

Your Statutory Rights

This policy does not remove your rights regarding defective services arising from Consumer Protection Law No. 6502.

Contact

For refund requests and questions, you can reach us at destek@ommini.com or by phone at +90 312 213 70 27 (ext. 1028). Address: Emek Mah. Bişkek Cad. No: 125-127 İç Kapı No: 16, Çankaya / Ankara, Türkiye